Question 1

Is Hoteliera really free?

Accepted Answer

Yes — the full Property Management System (PMS) is free forever, with no credit card required and no hidden fees. Unlimited rooms, reservations, housekeeping, guest portal, and invoicing are all included at no cost. Paid plans add the Channel Manager and Direct Booking Engine, starting from 20 EUR/month.

Question 2

Which booking channels does the Channel Manager connect to?

Accepted Answer

Hoteliera's Channel Manager connects to Booking.com, Airbnb, Expedia, Vrbo, and over 100 additional OTAs and Global Distribution Systems (GDS) simultaneously. All channel availability and rates are kept in real time sync, eliminating overbookings and manual updates.

Question 3

Do I need to install anything?

Accepted Answer

No. Hoteliera is 100% web-based — it runs in any modern browser on desktop, tablet, or mobile. There is nothing to install, no server to maintain, and updates are applied automatically.

Question 4

Can I manage multiple properties from one account?

Accepted Answer

Yes. A single Hoteliera account supports multiple properties. You can switch between them instantly from the dashboard, with each property having its own rooms, reservations, staff, and settings.

Question 5

What is the Guest Portal and how does it work?

Accepted Answer

The Guest Portal is a mobile-friendly web page sent to guests before or during their stay. It lets them request room service, report issues, order extras, and interact with staff — all from their phone browser, with no app download required. It is included in all plans.

Question 6

How does the Direct Booking Engine work?

Accepted Answer

The Direct Booking Engine (IBE) is a commission-free booking widget you embed on your own website. Guests can check availability and book directly, bypassing OTA commissions entirely. It syncs in real time with your PMS so availability is always accurate.

Question 7

What does the AI Website Builder create?

Accepted Answer

The AI Website Builder automatically generates a professional, SEO-friendly hotel website tailored to your property. It includes room descriptions, photo galleries, pricing pages, and integrated booking links. The site updates automatically as you change your rates or availability.

Question 8

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit (TLS) and at rest, hosted on EU-based infrastructure. We comply with GDPR and do not sell or share your data with third parties. You remain the owner of all your property and guest data.

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